Effective as of October 2, 2026
These Terms and Conditions (the “Terms”) are an agreement between you and Luminos Agency LLC (“Luminos”, “we”, “us”). They apply when you use luminosagency.com, the public pages and client login of our portal at portal.luminosagency.com (including our booking and checkout pages), and our free tools. By using them, you agree to these Terms.
Work we do for clients is agreed in a proposal you sign, and that proposal sets the terms for the work. These Terms cover your use of our website and tools.
Using our website and tools
- You may use our website and free tools for lawful purposes only. Do not attempt to break, overload, scrape at scale or gain unauthorized access to our website, portal or systems.
- Our free tools, including Luminos Labs, are provided as they are, without any guarantee that they are accurate, available or suitable for a particular purpose. Check results before relying on them.
- Our WordPress plugins are covered by our separate Plugin License Terms.
- Our Privacy Policy explains how we handle personal information.
Content on our website
The content of our website, including its text, design, images, logos and free tools, belongs to Luminos or the people who license it to us. You are welcome to read it and share links to it, but please do not copy, republish or reuse it without our permission. Client names and logos shown on our website belong to those clients.
Accounts and the client portal
If we give you a login to our client portal, keep your password private and tell us right away at support@luminosagency.com if you think someone else has access. You are responsible for activity under your account. We may suspend or close an account that is used to break these Terms or the law, or that puts other clients or our systems at risk.
Booking a call
You can book calls through our booking pages. To prevent abuse, we limit how many bookings can be made in a day and may decline or cancel bookings that look automated or abusive. You can reschedule or cancel a booking with the link in your confirmation email.
Plans bought on our website
If you buy hosting or a care plan on our website, the price, billing period and what the plan includes are shown at checkout. Plans renew automatically until you cancel; when you cancel, the plan continues until the end of the period you have paid for. Hosting payments are not refundable. Care plans come with a 30-day money-back guarantee, as described at checkout.
Electronic communications
When you use our website or portal, or email us, you are communicating with us electronically. You agree that notices and other communications we send electronically, by email or in the portal, satisfy any legal requirement that they be in writing.
Links and third-party services
Our website and portal may link to other websites and services that we do not control. We are not responsible for their content or practices, and a link does not mean we endorse them. Some features are delivered by third parties, such as Stripe for payments, Zoom for video calls and Google for calendar invitations, and their terms apply to your use of them.
Disclaimer
Our website, portal and free tools are provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties not expressly stated in these Terms, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that our website, portal or tools will be uninterrupted or error-free.
Limitation of liability
To the extent the law allows, Luminos is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or business opportunities, arising from your use of our website, portal or free tools. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
Indemnification
You agree to defend and indemnify Luminos and its team against claims, losses and costs (including reasonable legal fees) arising from your use of our website, portal or tools in breach of these Terms, or your violation of the law or someone else’s rights.
Disputes, arbitration and governing law
- If you have a concern, please email support@luminosagency.com first. Most issues can be resolved quickly that way.
- These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules, except where the law of your province or state gives you protections that cannot be waived.
- Any dispute about these Terms that we cannot resolve informally will be settled by binding individual arbitration administered by the American Arbitration Association under its rules, which may be held by video or phone. Either of us may instead bring an individual claim in small-claims court if it qualifies.
- Class-action waiver. Claims may be brought only on an individual basis, not as a plaintiff or class member in any class, consolidated or representative action, and the arbitrator may not consolidate claims of more than one person.
Ending access
You may stop using our website and tools at any time. We may suspend or end your access if you break these Terms or use our website or portal in a way that puts others at risk. The sections on content, disclaimers, limitation of liability, indemnification and disputes continue to apply after that.
Changes to these Terms
We may update these Terms from time to time. When we do, we will change the date at the top of this page.
Contact us
Questions about these Terms: email support@luminosagency.com.
